The property was designed in the ancient style and built in 1998. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Sincerely,Dear Andri L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak.
Cordialement, Hassan Fahmy Directeur général Mercure Luxor KarnakTrès bel hôtel, très bien situé. The hotel was pretty empty due to the situation, however I managed to enjoy the stay as much as I could. Claim your listing for free to respond to reviews, update your profile and much more.This is the version of our website addressed to speakers of Prices are the average nightly price provided by our partners and may not include all taxes and fees. Sincerely,Dear Renelle B., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Are any cleaning services offered at Mercure Luxor Karnak?Yes, dry cleaning and laundry service are offered to guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cordialement, Hassan Fahmy Directeur général Mercure Luxor KarnakJe devais y passer une semaine, j'ai eu du mal à rester 3 jours et j'ai changé d’hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Taxes and fees that are shown are estimates only. After a discussion with the Manager on Duty (who kept on telling me that there was nothing they could do" ) he agreed on calling a technician to come over and check he issue, He did, and finally I got my card back (there were another three cards stucked inside the machine, sorry for those guests who were not so pushy as I was ....), but that was for me the non customer service atittude of the place The location and the pool area was nice. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I would stay here again for sure! I’m not sure. They have theme nights - Italian, French, Far East, Oriental, BBQ etc.. we didn’t go to all, but had a look at the Oriental and ate at the French - neither lived up to their names - very disappointing for a 5-star hotel. Which languages are spoken by the staff at Mercure Luxor Karnak?The staff speaks multiple languages, including English and Arabic. Il y a une très belle piscine.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I also posted this to TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. Once I explained that it had nothing to do with my bank but with the machine itself, they tld me to go to the city, make an apointment with them and find out solution....(no comments on this) so obviously I had to push them to help me out as otherwise they would leave me for the rest of my holidays with no card. Sincerely,Dear Samo N., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
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